One of the biggest challenges faced in the process of opening a low-cost, high-volume spay/neuter clinic is making sure the right people are hired. It’s not an area in which you can afford to make mistakes.
Recognizing the importance of making the right hiring decisions, UCAN partnered with a local human resources consulting firm, Pathway Guidance Systems, to ensure that this crucial process was done right.
Thanks to Pathway and Tom Hattersley, one of the firm’s partners, the prospect of making hiring decisions based on gut instinct and paper resumes has been replaced with a comprehensive, analytical process that identifies desired behaviors and competencies for the clinic overall, as well as for each of the key clinic positions.
The theory is that once you know what you need to succeed, it’s a lot easier to make sure you hire correctly – skilled and competent people who share the vision and possess individual behaviors compatible with those of the organization as a whole. No underlying square pegs in round holes.
It has been a revealing process, and well worth the effort it has entailed.
Right now, vet interviews are underway and with luck – or more precisely, with the expert help of Pathway Guidance – we expect to be making this most important hiring decision sometime in December.
Stay tuned…
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